FAQ

I have gotten several telephone calls in the past few days asking what vaccines are required for canine boarding here with us. All vaccines must be current with a valid date. The following are required.
Distemper Combination
Rabies
Bordetella(Kennel Cough) within the last 6 months
We ask that all dogs boarding with us be on some type of parasite control, either taken internally or used topically.
Examples:
Interceptor, Advantage, Spot On
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All dogs entering the kennel must have a Pennsylvania State License or a Lifetime License (Tattoo or Micro Chip) . It’s the Law!
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Frequently Asked Questions
Q: Can I bring my pet’s personal bedding?
A: For sanitary purposes we ask that you bring only items such as bathroom mat, towels or sheets. We can not accept any bedding that has stuffing in it or anything oversized.
Q: Is someone there to take care of the pets in the evenings or weekends and on holidays when you are not open?
A: We live here on the premises. Yes, we leave for a few hours here and there but never for long periods of time.
Q: Can I bring toys and treats for my pet?
A: Yes, we encourage you to bring toys and treats for your pet. Please use some discretion in selecting toys that your pet will not chew into small pieces.
Q: Do I need to bring my pet’s own food?
A: That is up to you. We provide everything necessary to care for your pets including high-quality balanced dry premium foods all fed in stainless steel food bowls.
Q: Is the kennel area heated and air conditioned?
A: Yes, we have a heating system for the winter and air conditioning for the summer along with paddle fans. Your dog(s) will stay very comfortable no matter what the outside temperature or weather is like. In the cold winter months we always close in all dogs during the night so they stay warm and free of drafts. We currently are also using the Eco Quest Fresh Air System.
Q: Will my pet come home with fleas?
A: No, we do not send pets home with fleas or ticks. Upon check in, we inspect each pet thoroughly. Any pets found with parasites will NOT be admitted into the kennel.
Q: My dog may not go potty in his run. Will this be a problem?
A: We check every run before cleaning them several times each day. We make a note of any dogs who are not going potty in the run. After a period of time if we see no evidence of urine or fecal, we begin rotating your pet outside to the play yard area three times a day in order for your pet to go potty.
Q: I have two or more dogs. Can they stay together?
A: NO, we will gladly put your dogs side by side if possible. There are several reasons why we do not allow this. One as stated above dog’s urine, fecal matter, food intake is watched very closely. If 2 dogs are together this makes that job difficult, also if one dog is ill but acts normal then which dog is ill. Remember this is not home there are stress factors, strange building, people, other dogs. We want your pet’s stay to be as enjoyable as it can be.
Q. Do you have a play exercise yard?
A. Yes, Play periods are in a securely fenced and supervised play area. The rear door of the kennel opens up directly into this fenced area. Your pet can safely explore the nicely manicured, flat exercise yard where they can have fun playing, running, or just sniffing the yard. If a family has more then one dog they can go out together providing they are easy to manage together.
Q: What if there is an emergency medical problem?
A: We have several excellent veterinarians in very close proximity to our facility, along with one emergency facility that is open all night and on holidays. We treat every guest as we would our own pet and will assure them the best attention available.
Q: How do I select a good kennel for my pets?
A: Before boarding your pet, we strongly encourage pet owners to take the time to visit the facility. Get client referrals. Are the kennels and run areas clean? What kind of disinfectant is used to sanitize the pet accommodations? Is the kennel state inspected? Talk to the owners and staff of the kennel. Do they appear to be knowledgeable? Be sure to visit during normal business hours and call for an inspection, they are by appointment only
Q: What must I bring with me when checking in my pet?
A: (1) The most important item would be proof of current vaccinations from your vet. We do not accept check off type health booklets. If we can not confirm that your pet is current on all vaccinations, we will not allow your pet to enter our boarding facilities.
(2) The next most important item would be your itinerary with phone numbers. We want to be able to reach you should we have a question concerning the care of your pet. We don’t care where in the world you’re going! If you will be near a phone, we want the number! A hotel phone number, cell phone or pager number is fine. As a last resort we will take the number of a family member or friend, but our preference is to be able to reach you directly.
(3) Leash and collar for dogs - your dog must be on a leash and under your control at all times. Other optional items include: treats, toys, chews, etc… Please do not bring food bowls. Foods must be pre bagged(serving size measured out & dog’s name on each bag)and all canned meat must be in single serving portions sizes. Please label all your pets items(toys, towels, food bags)
Q. What methods of payment do we accept?
A. We accept Cash, Personal Checks, Visa, MasterCard, Discover
Q. Can someone else pick up my pet(s)?
A. If someone other then the person signing the boarding contract is going to be picking up your pet(s) PLEASE bring with you a photocopy of the person’s PHOTO ID DRIVERS LICENSE that is valid at the time the boarding contract is signed. We will also need the person’s name, address, and telephone number in advance. Please understand we will NOT under any circumstances release YOUR pet to anyone without prior authorization and the proper information as stated above. This is all done to protect YOUR pet(s) is/are going home with the right person.
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CANCELLATION POLICY
We are more than happy to accommodate your reservation request. Please remember that we are holding your reservation request pending your pet’s arrival. Many times customers forget that our facilities are limited and that we become full.
When we reach our total occupancy capacity, we have to refuse reservation requests and turn business away. If you do not cancel your reservations in a timely manner (at least 5 days in advance for normal dates and 14 days in advance for Holidays) we are unable, in most instances, to re-book the space we have held for you. This forces us to lose revenue, and we must then charge the client for his or her reserved space.
Beginning in July 1999, due to an unmanageable increase in “No Shows” and late cancellations, we have been forced to implement the following policy:
Please be aware that we try in all situations to work with our customers whenever possible — on the other hand customers should be aware that we are usually “full” during the summer months at least 3-4 weeks in advance. This means that we are refusing potential customers in order to hold accommodations for your pet(s). If you cancel and we are forced to have vacant space you should expect to be charged — simply put: “if we loose revenue due to a cancellation it will be charged. Please do not blame the attendant or ask them to “reconsider”, all variations of policy are reviewed by the owner on the next normal business day and if a refund is approved by the management it will be applied to your next stay.
Thank You For Your Understanding — I Hate To Have To Charge Cancellation Fees — with your assistance in adhering to our policy as stated this will be avoided.
SUMMER/PEEK SEASON - IN SEASON CANCELLATION POLICY
(April2nd thru Sept 30th, 2008 )
All Reservations Require Pament in Full (Nonrefundable)
If you cancel your reservation you forfeit your paymentt!!
HOLIDAY CANCELLATION POLICY
(CALL FOR DATES)
All Reservations Require Payment In Full (Nonrefundable)
If you cancel your reservation you forfeit your paymentt!!
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